Contact AroraLabs
One inbox, read by a human. Tell us what you need and we'll come back to you — usually within a couple of days.
01
How to Reach Us
Email is the best and fastest way to get a real answer from us. We do not run a phone line, and we would rather reply properly in writing than badly in a hurry.
- General enquiries: contact@aroralabs.org
- Based in: Australia — we work in Australian Eastern Time
- Typical response: within 5 business days
To help us answer in one round rather than three, include the product name, what you were trying to do, and what happened instead.
02
Project Enquiries
We are a small studio building mobile apps, web platforms, and games. If you have a project in mind, email us with a short outline.
Useful things to include:
- What you want to build, in a paragraph
- Who it is for
- Roughly when you need it
- Whether anything exists already — a design, a prototype, an older version
You can also look through our work first to see whether we are the right fit.
03
App and Tool Support
Using one of our apps or free tools and something is not working? Email us with:
- The app or tool name
- Your device and operating system version
- What you expected to happen, and what happened instead
- A screenshot, if you can take one
For purchases and subscriptions bought through the App Store or Google Play, refunds are handled by Apple or Google rather than by us — see our Terms of Use. We can still help you work out what went wrong.
04
Bug Reports
Bug reports are genuinely welcome, especially for the free tools. They are the main way we find out something broke.
The most useful report tells us how to reproduce the problem. If you can list the steps that trigger it, we can usually fix it quickly.
05
Privacy Requests
To request access to your data, ask for correction or deletion, or exercise any other right under the GDPR, the Australian Privacy Principles, or the CCPA, email us with "Privacy request" in the subject line.
We respond to substantive privacy enquiries within 30 calendar days. Full detail on what we collect and why is in our Privacy Policy.
06
Security Reports
If you have found a security vulnerability in one of our sites or apps, please tell us before telling anyone else. Email us with "Security" in the subject line and a description of the issue and how to reproduce it.
We will acknowledge your report, keep you updated while we fix it, and credit you if you would like that. Our security page has more detail on how we handle this.
07
Press and Partnerships
For press enquiries, interview requests, or partnership proposals, use the same address with "Press" or "Partnership" in the subject line so it reaches the right place quickly.
08
What to Expect
- A human reply. No ticket queue, no automated runaround.
- Within 5 business days for general enquiries, sooner where we can.
- Within 30 calendar days for formal privacy requests.
- An honest answer. If we cannot help, or a fix is not coming soon, we will say so plainly rather than leave you waiting.